Complaints Procedure

You can raise a concern in whatever way is easiest for you — in person, by phone, by email or in writing. We accept complaints from the person receiving care, family members, representatives and advocates.

Registered Manager · Info@care4generations.co.uk · 01246 471991

• Acknowledgement within 3 working days.
• Full, impartial investigation by a manager not involved in the concern.
• Written response with findings and any actions taken within 28 days (we will keep you updated if we need longer).
• Records kept confidentially and used to improve our service.

If you are not happy with our response you can contact:

• Care Quality Commission (CQC) — 03000 616161 · cqc.org.uk. The CQC does not resolve individual complaints but uses them to inform inspection.
• Local Government & Social Care Ombudsman — 0300 061 0614 · lgo.org.uk. The Ombudsman is the final stage for adult social care complaints.
• If your care is funded by the local authority, you can also contact Derbyshire County Council Adult Care.